CMS Has Updated the EHR Information Center with Enhanced Functionality

02-02-2012

CMS is proud to announce that after a review of collected feedback, enhancements and changes have recently been made to the EHR Information Center Interactive Voice Response (IVR) system.

Among these caller-friendly revisions is a new feature to assist with Hot Topics, including registration and attestation, as well as updated Password Reset menus.  These improvements will enable eligible professionals (EPs), eligible hospitals, and critical access hospitals (CAHs) to obtain information about the EHR Incentive Program more easily and efficiently.

 
Directions for Calling the EHR Information Center
To contact the IVR, dial or (TTY number)
Take advantage of the new options from the main menu:
  • Press 1 for Hot Topics
    • For information on when registration begins, press 1.
    • For information on attestation, press 2.
    • For information on being a dually-eligible hospital, press 3.
    • For information on registration tips, press 4.
    • For information on payment time frames, press 5.
    • For information on important upcoming dates, press 6.
    • For information on the clinical quality measures (CQM) eReporting pilot, press 7.
    • For information on Health Professional Shortage Area (HPSA) payments, press 8.
  • Press 2 for Information on NPPES (National Plan and Provider Enumeration System) and PECOS (Provider Enrollment, Chain, and Ownership System) password resets
    • For EPs needing NPPES/PECOS password resets, press 1.
    • For eligible hospitals needing PECOS password resets, press 2.
  • Press 0 to speak with an information specialist.
    • For registration questions, press 1.
    • For all other questions, press 2. 
  • Press # to repeat the menu
 
EHR Information Center Hours of Operation:  The Center is open from 7:30 a.m. to 6:30 p.m. (CT), Monday through Friday, except on federal holidays.  (General information is available on the IVR anytime, except during planned system maintenance.)
 
Program information can also be found on the FAQs section of the EHR Incentive Programs Web site, where users can search for any questions they have about the Medicare or Medicaid EHR Incentive Programs.
 
Want more information about the EHR Incentive Programs?  Make sure to visit the EHR Incentive Programs Web site for the latest news and updates on the EHR Incentive Programs.
​